"Important Reminders for Staff: Key Considerations for Ensuring Guest Satisfaction on the Wedding Day"

2018.03.10 published

What are the concerns during a wedding ceremony?

The bride on her wedding day has a lot on her mind.

For example,

Is the schedule running on time?

Is the food warm?

These concerns relate to hospitality,

Is the decoration completed as discussed?

Is someone capturing the moment perfectly?

Did I accidentally close my eyes?

Even the little details can weigh heavily on her mind.

Given the effort put into preparation,

Questions like "Will everything be okay?"

"Does it look strange?"

"Are they handling everything properly? Is there anything missing?"

may endlessly arise, but the wedding day is once in a lifetime, a unique moment!

It should not be a day filled with worry and concern, but rather a day to enjoy the best moment of life.

So, she should forget all her worries and fully enjoy her moments as a bride.*

Therefore, it is advisable to communicate all potential concerns to the planner in advance and have the staff check on them during the event.

Here are some reassuring details to keep in mind for the bride during the ceremony and reception, which can enhance her comfort and ensure good hospitality.

Things to keep in mind on the wedding day #1 Room Temperature

Have you ever felt that the air conditioning at a wedding was a bit off?

During the wedding, female guests often wear lighter clothing, so they might feel chilly.

However, a cold or hot reception venue might not be easily conveyed to the bride; it's typically a guest’s complaint that may go uncommunicated.

(No one is going to say, "The air conditioning at the wedding was too cold!")

Although the bride might sweat due to nervousness and excitement, guests could still feel cold, so

it might be good to pre-arrange with the staff to "increase the temperature if you see guests in sleeveless attire putting on shawls."

Things to keep in mind on the wedding day #2 Child Guests

For young child guests, sitting still in one place for a long time is quite difficult.

They are curious and energetic, wanting to explore and chat. It's quite rare for them to remain quiet, making it an act of courage for parents to bring their children to the reception.

While parents might step out to calm their crying child,

a considerate bride who understands that "we are inviting you knowing there will be crying and noise!"

might have staff communicate to the mother wanting to step out, "The bride said to enjoy the reception at your seats."

The opposite is also true; if there are concerns about children’s noise or toys making noise,

it’s helpful to ask the staff to guide the situation to alleviate worry.

Things to keep in mind on the wedding day #3 Prize Distribution

One aspect that affects guest satisfaction at weddings is the issue of prizes for quizzes and games.

If there are multiple prizes, but only a specific group or family wins them, others may feel left out.

Adjustments can be made, such as using different boxes for groups during voting or ensuring that various groups win prizes to create a balance.

It's common for family members who win to pass their prize to someone else, but it might also be beneficial to have their votes set aside in advance.

Share concerns in advance to alleviate them*

We discussed things to keep in mind on the wedding day that could enhance guest satisfaction and address potential worries the bride might have.*

By sharing concerns beforehand with the planner and staff, they can think of solutions, bringing peace of mind.

On the wedding day, to truly enjoy the moments as a bride,

and to avoid regret from problems arising later,

share any worries in advance, and collaborate with the planner and staff for support.*